No matter how much we try to get away from them, business processes are crucial for a business to run smoothly. Yep, you may not feel it, but they are a business’s best friend.

Since the 1990s, Business Process Management (BPM) software has been around to help get those processes in order. So, why are we talking about it today? Well, there’s been a massive step forward in BPM software. But, before we get to that, let’s talk about what BPM software is.

What is Business Process Management software?

Well, simply put, it’s a technology that helps digitise business process management. You have a set of tools that help companies map out the various steps in a process and set workflows in motion. These workflows make sure that a specific sequence of action items get to the right people at the right time. This means that everyone involved in that process knows what they have to do and when.

It reduces cost, increases efficiency and productivity, reduces mistakes and bottlenecks, and, generally, makes life easier for the end user.

What’s Changed?

Processes have become complex and can change, making BMP frustrating and costly to manage and maintain. This is because any deviation from existing processes needs a huge effort, often involving engineer support, which can be slow.

Balancing optimal user experience and integration with various technologies, together with even a small change to a process, can affect many different parts of a business. This can lead to the “tail wagging the dog”, users finding ingenuous ways to circumvent processes with a consequent breakdown in the intended controls and processes.

Technology Advances Make it Easier

Given the complex nature of processes today, technology has had to keep up. Indeed, the challenges posed by BMP software can now be overcome, particularly with low-code solutions. Using low-code solutions, like OutSystems, processes can be quickly modified at a lower cost. This means that processes can keep up with the real-life scenarios of constantly changing working environments. So, how has OutSystems achieved this?

  • They have removed the complexity involved with process change by developing configurable tools, resources and reusable components. That means the quick creation or change of simple or complex BMP solutions with minimal effort.
  • There is automatic error flagging, which means you don’t have to search through to see where a process isn’t working properly.
  • They’ve included 1-click publishing to deploy applications quickly to different environments, reducing the need for additional development and testing and saving teams critical time.

In summary, BPM software has improved process management for companies. But, it’s not the complete solution in an increasingly complex and competitive environment. Businesses need to adapt their processes quickly and with minimal effort to make users’ working lives easier. We think OutSystems has anticipated this need, and its technology is the ideal solution to the problem of making sure processes keep up with the needs of an organisation and its people.

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