As we move further into the digital age, more and more businesses are digitally transforming and utilising low-code platforms to do so. But what is digital transformation? And how does low-code help?

What is Digital Transformation?

Digital transformation is the use of digital technologies to create or improve current processes, cultures, or experiences in a way that meets the demands of the current digital climate. In many instances this may involve businesses utilising their ability to access data on users and activity, informing decisions and developments going forward. Not only will these decisions likely streamline processes, but also positively impact customer experience. For example, online streaming services often create recommendation lists based on user activity.

Businesses starting up in the next few years can somewhat ‘skip’ the transformation stage and get ahead of the game, beginning their business in the digital stage and applying available technologies from the get-go. Low-code development platforms can facilitate the process of getting ahead, but more on that later…

Digital Transformation vs Digitalisation

Digitalisation is the process of moving from analogue processing and storage to digital, for example paper record to digital computer files, to improve business procedures. This has been standard practice for many years, since computers became mainstream in business. Digitalisation doesn’t aim to change processes, simply make them faster and more efficient.

Digital transformation, on the other hand, is about implementing changes, often from legacy environments, to processes using digital technologies. While digital transformation may speed practices up, it also aims to reduce risk, improve customer experience, and find innovative ways to do things.

Advantages of Digital Transformation

Although digital transformation is a commonplace process for many businesses, it is important to understand the benefits it brings.

  • Transform Customer Service and Relations – apply digital technologies and AI to improve customer experience and provide additional services such as personalised marketing using data or adapting services according to trends found in data by AI scanners.
  • Tailor Current Services – customer service, for example, will not be replaced by social media, but it will be supplemented. New digital technologies bring about new ways to interact, as old legacy systems are often found to be outdated and lacking in the required functionality and customer experience demanded in the modern environment.
  • Suits All Industries ­– all industries can benefit from applying digital technologies. Development in areas from production and distribution to customer service can transform digitally to become more effective.
  • Empower Employees – implementing technology that employees are likely already familiar with, which also enables them to collaborate, access information and work anytime from anywhere, helps businesses do more with less.
  • Get Ahead of Competition – if competitor businesses are not utilising digital technologies, now is the time to maximise your transformation, create innovative processes, and superior customer experiences
  • Cost Effective – digital materials may be cheaper to create and distribute than print versions, for example.

What is Low-Code?

Low-code is a rapidly developing market, seeing huge growth in the past few years and is predicted to dominate development technologies in the future.

Using a visual development approach, instead of traditional lines of code, low-code platforms allow both professional coders and average people alike to implement processes on websites. Low-code platforms handle the coding, scripts and integration, leaving the user to drag and drop components vital to their digital transformation.

Low-code vs No-code

Low-coders are those with basic or advanced coding skill using low-code platforms to streamline their work and increase capabilities.

No-coders have little to no experience with code and therefore use low-code platforms to build online presences and processes, even if to a minimum level.

Digital Transformation and Low-Code

Low-code and digital transformation go hand in hand, with low-code facilitating digital transformation processes, through implementing digital processes and making development accessible to wider audiences instead of designated professionals. Lack of available people with relevant skills can be one of the biggest hurdles to digital transformation, making a comprehensive solution like low-code key to progression.

Here are the main ways low-code facilitate digital transformation:

  • Cost Effective – designers not trained in code alongside experienced developers can use low-code platforms to achieve functions quicker and with fewer bugs, meaning more is done but with reduced labour resources.
  • Fast and Flexible – new ideas can be released in a matter of weeks (“RAD” or “Rapid Application Development”), allowing innovation and improvements to be implemented in relation to needs and customer demand. As business grows, low-code systems provide a scalable solution, able to adapt and cope with various alterations. Other solutions to Legacy systems transformation have commonly been expensive and long winded, requiring large budgets, resources and timeframes during which technology itself may have advanced!
  • Streamlining Business Process – processes can become automated, removing the need for middlemen and complications. Low-code platforms have security features and maintain privacy making them reliable and secure for data holding and handling across a variety of industries.

Work in Low-Code Systems with ITRAC

We at ITRAC are global specialist OutSystems recruiters, a leading low-code platform. We recruit in both Contract and Permanent recruitment markets and offer our services to OutSystems consulting partners and the End-User OutSystems customers.

Get in contact today to see how you can get ahead in low-code technology.

See more: The Future of App Development is Multiexperience

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